Shipping Policy
At 24x365.shop, we prioritise ensuring your products are delivered safely and promptly. Please read our detailed shipping policy below for a clear understanding of how we handle shipments, delivery, and responsibilities.
1. Shipping Partners and Services
To ensure that your products reach you quickly and safely, we ship through reputed courier partners and Indian postal services. These partners are chosen based on their reliability, efficiency, and delivery speed.
2. Shipping Days and Timeframe
• We process and ship orders from Monday to Saturday, excluding public holidays. Depending on the nature of your order, we offer the option of same-day delivery in certain cases. However, same-day delivery depends on the order type, product availability, and location.
• For orders that require acquisition and service internationally, delivery may take up to 60 days. The time may vary based on the destination country, customs processing, and shipping conditions. However, for domestic orders that require acquisition and service domestically, delivery may take up to 15 days. We will notify you with tracking details as soon as your product is dispatched.
• While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by circumstances beyond our control, such as adverse weather conditions, natural disasters, or delays caused by our courier partners.
3. Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a tracking code. This will be sent to you via SMS, WhatsApp, or Email, allowing you to monitor your shipment in real time.
Please check your provided contact details carefully to ensure prompt receipt of these notifications.
4. Loss or Damage in Transit
While we take great care in packing your order securely, 24x365.shop cannot be held responsible for any loss or damage that occurs during transit. However, if you receive a package with tampered or damaged packaging, we urge you to reject the package and inform us immediately. Please include your order reference number in the communication for a prompt resolution.
We will investigate the issue with the courier partner to resolve it as efficiently as possible.
5. Return Shipping Costs
Please note that return shipping charges (if applicable) will be borne by the buyer. This includes costs related to any returns or exchanges under our Refund Policy.
6. Additional Notes
- All products are carefully packed to avoid any damage during shipping.
- We aim to ensure your order arrives on time, but there may be unforeseen delays due to external factors.
- If you experience any issues with your shipment, don't hesitate to get in touch with us promptly at help@neeraj.run with the order reference number.
Thank you for choosing 24x365.shop! We are committed to providing a seamless shopping experience and look forward to delivering your eyewear in perfect condition.
1. Shipping Partners and Services
To ensure that your products reach you quickly and safely, we ship through reputed courier partners and Indian postal services. These partners are chosen based on their reliability, efficiency, and delivery speed.
2. Shipping Days and Timeframe
• We process and ship orders from Monday to Saturday, excluding public holidays. Depending on the nature of your order, we offer the option of same-day delivery in certain cases. However, same-day delivery depends on the order type, product availability, and location.
• For orders that require acquisition and service internationally, delivery may take up to 60 days. The time may vary based on the destination country, customs processing, and shipping conditions. However, for domestic orders that require acquisition and service domestically, delivery may take up to 15 days. We will notify you with tracking details as soon as your product is dispatched.
• While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by circumstances beyond our control, such as adverse weather conditions, natural disasters, or delays caused by our courier partners.
3. Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a tracking code. This will be sent to you via SMS, WhatsApp, or Email, allowing you to monitor your shipment in real time.
Please check your provided contact details carefully to ensure prompt receipt of these notifications.
4. Loss or Damage in Transit
While we take great care in packing your order securely, 24x365.shop cannot be held responsible for any loss or damage that occurs during transit. However, if you receive a package with tampered or damaged packaging, we urge you to reject the package and inform us immediately. Please include your order reference number in the communication for a prompt resolution.
We will investigate the issue with the courier partner to resolve it as efficiently as possible.
5. Return Shipping Costs
Please note that return shipping charges (if applicable) will be borne by the buyer. This includes costs related to any returns or exchanges under our Refund Policy.
6. Additional Notes
- All products are carefully packed to avoid any damage during shipping.
- We aim to ensure your order arrives on time, but there may be unforeseen delays due to external factors.
- If you experience any issues with your shipment, don't hesitate to get in touch with us promptly at help@neeraj.run with the order reference number.
Thank you for choosing 24x365.shop! We are committed to providing a seamless shopping experience and look forward to delivering your eyewear in perfect condition.